ID: 2074
Presenting Author: Javiera Arellano
Session: 550 - (Re)building trust and transparency to navigate complex energy transitions
Status: pending
Company`s transparent, trust-based engagement turned conflict into collaboration, enabling communities to shape outcomes and ensuring sustainable, legitimate energy transition projects.
Navigating the complexities of energy transitions requires more than technical solutions—it demands rebuilding trust and transparency between companies and communities.
The compny case exemplifies how genuine engagement and open communication can transform conflict into collaboration.
Faced with legal disputes and community concerns over environmental impacts, the company prioritized a transparent settlement process, involving four local groups and authorities in horizontal, time-pressured negotiations.
The resulting agreement, monitored by a joint committee, established clear commitments on noise mitigation, energy self-consumption, forest restoration, and community benefits.
Key to success was company`s willingness to address grievances openly, involve multidisciplinary teams, and ensure all parties could enforce compliance through legal channels.
This approach not only resolved immediate disputes but also fostered long-term relationships, strengthened the company’s social license, and set a precedent for future projects.
The case demonstrates that trust is built through consistent, transparent actions—avoiding shortcuts, respecting local concerns, and investing in social management from the earliest project phases.
As energy transitions accelerate, such practices are essential for achieving sustainable, legitimate outcomes that benefit both companies and communities
Has over 15 years of experience working for the public and private sector.
She works within the Huri and sustainability team dealing with communities and social engagement
Coauthor 1: Diego Gonzalez
Coauthor 2: Karol Oyanader
Coauthor 3: Santiago Vicuña